Tuesday, June 23, 2009

Integrating Learning With Work ...

Came across an interesting post by Tom Gram ... strategies for integrating learning and work. This blog touches on an aspect of KM which i think is something which is important, but not much talked about. This is about making knowledge, and learning, an integral part of the day-to-day work of people, something i have written about.

There are two reasons for this ... As we agree, knowledge is an important part of the day-to-day work of people. Even if it is not the so-called knowledge work, i believe that all work is dependant on some form of knowledge, which is important to doing that work well. We also agree that from day-to-day work, people learn a lot. There are new experiences, and there are things which give us the opportunity to learn.

If this be so, then it would be only logical to have a scenario where knowledge sharing, and knowledge creation are an integral part of the day-to-day work of people.

What does this require? As most work is done on some kind of system or another, whether it be e-mail, or IM, whether it be transaction processing or planning, these are the touchpoints at which the appropriate kind of knowledge needs to be made available at the point of use, where people are doing their work. Also, the learnings which arise from the work people do need to be harvested at that point itself.

For one, this needs to be incorporated into the systems which organizations use. Another, this requires building components into the work components of people for knowledge dissemination, and knowledge capture. For example, mechanisms for feedback or ideas which can be leveraged on a larger scope could be built into transaction processing as well as into planning activities.

Any thoughts? Agree or disagree? Please write in with comments.

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